One of the biggest problem people have in their lives is their lack of communication skills. Effective communication can prevent multiple problems.
The first step in communication is to get agreement. If you just come out and disagree with the client, then you will just have an argument. Using a phrase like, “Mrs. Jones, I definitely understand why you are saying that. If I was in your shoes, I would feel the same way.”
Another way to get agreement or understanding is to repeat back to the clienbt what they are trying to convey. By repeating back their concerns and getting agreement that that is what the problem is, the client will now be open to listening to you.
Another important skill you need to have in order to have great communication is to find a reason to like the person you are talking to. This does not mean you have to go out and socialize with that person. It means you have to have a reason to communicate with them. Don’t judge people. You are a doctor and your job is to help everyone to the best of your ability. You cannot help everyone, and in those cases continue to show concern and refer them to another doctor that can help them.
So, if you are sincerely trying to help your clients and you do not get defensive and argue with them, you will be able to communicate with them. In addition, the most important part of communication is listening. You have two ears and one mouth for a reason. You need to listen twice as much as you speak. Remember never, ever get defensive.